Returns and Refund Policy

Effective Date: April 29th 2025
Last Updated: April 29th 2025

Thank you for shopping at OneHorus. We value your satisfaction and are committed to providing high-quality fashion with a hassle-free return experience.

🔄 Returns Eligibility

You may return an item within 30 days of receiving your order if:

  • The item is unused, unwashed, and in original condition

  • All original tags and packaging are intact

  • It is not a sale or final clearance item

Items that do not meet these criteria may not be accepted for return.

🔁 Exchanges

Need a different size or color? We offer exchanges on eligible items if requested within the 30-day window and the desired item is in stock.

💳 Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days

  • Shipping charges are non-refundable, unless due to a shipping error or defective item

🚚 How to Initiate a Return

  1. Email support@onehorus.com with:

    • Your full name and order number

    • Reason for the return

    • Photos if the item is damaged or defective

  2. We’ll send you return instructions within 24–48 hours

  3. Ship the item back using a trackable courier

🌍 International Returns

  • Customers outside the U.S. are responsible for return shipping

  • We recommend using a tracked shipping method

  • Duties or customs charges are non-refundable

⚠️ Non-Returnable Items

The following items cannot be returned:

  • Clearance or final sale items

  • Worn or washed clothing

  • Gift cards

  • Underwear or intimate garments (for hygiene reasons)

🛠️ Damaged or Faulty Products

If your item arrives damaged or defective, contact us within 7 days of delivery. We’ll offer a replacement, exchange, or full refund.

❓ Questions?

We’re here to help.
📧 Email us: support@onehorus.com